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If you have an enquiry about your eligibility to use patient transport please contact our PALS team. The booking office is open 8:30am to 6:30pm Monday to Friday.

Patient transporter how to#

How to contact the Patient Transport Advice Centre Patient transport is a vital resource for those who need it and it should not be seen as an alternative to a taxi or as a means of avoiding the inconvenience or cost of parking. All operators of patient transport are now required to apply these rules so whilst you may have previously been able to use patient transport this may no longer be the case if you are not deemed eligible. The criteria that determine whether or not you are eligible for NEPTS have been set by the Department of Health and are based upon whether your medical condition prevents you from travelling by any other means. If you don't meet the eligibility criteria for transport If you think you might be eligible to receive non-emergency patient transport, call The Patient Transport Advice Centre (PTAC) direct on 01278 726968.

If you need to check on the whereabouts of your transport on the day, please call E-zec on 03. What do I do if my transport hasn’t turned up?

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This is because the driver may have to pick up other patients en route to the hospital. You will usually be picked up within the two hours before your appointment time. When will I be picked up to go to my appointment?

Patient transporter professional#

If you don't know your NHS number, you can find it on your appointment letter, or you can ask your GP surgery or a health professional who is treating you and they will be able to provide it to you.

Before you ring please make sure you have a pen and paper, your NHS number and your appointment details available. Please contact the NHS Patient Transport Advice Centre as soon as you get confirmation of your medical appointment.

You need the skills or support of patient transport staff before/on/after the journey.

Your mobility means that you would be unable to access healthcare by any other means.

Your medical condition means you cannot use other forms of transport without it being detrimental to your health.

The Non-Emergency Patient Transport Service (NEPTS) is for patients who: Guidance for patientsĪll patients who wish to be considered for the non-emergency patient transport service are required to be assessed by the NHS Patient Transport Advice Centre against national eligibility criteria. Our non-emergency patient transport service is provided by E-zec Medical. The Creative Commons Public Domain Dedication waiver ( ) applies to the data made available in this article, unless otherwise stated in a credit line to the data.Transport services are available to eligible patients attending our hospitals for a pre-booked appointment (non-emergency). If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. How to face the novel coronavirus infection during the 2019-2020 epidemic: the experience of Sichuan Provincial People’s Hospital. COVID-19 in Singapore-current experience: critical global issues that require attention and action. Practical recommendations for critical care and anesthesiology teams caring for novel coronavirus (2019-nCoV) patients.

Preparing intensive care for the next pandemic influenza. Early transmission dynamics in Wuhan, China, of novel coronavirus-infected pneumonia. Li Q, Guan X, Wu P, Wang X, Zhou L, Tong Y, et al.